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      A How-To Guide for Patient Support Program Staff

      Auxita workflow and tips for the staff that are part of a Patient Support Program.

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      undefined-Aug-09-2023-03-07-58-8198-PM NOTE If you are unable to find the answers here, you can send a request to our help centre by clicking the submit feedback button on the top right corner of the screen OR by emailing us at help@auxita.com

      1.SETTINGS AND PREFERENCES

      Log in to Auxita
      Reset your Password
      Set up your Favourite Support Programs
      Set your Notification Preferences
      Manage Multiple Facilities

      2.MANAGING PATIENTS

      Create a Patient Profile
      Open a Patient’s Profile
      How to Edit a Patient's Profile
      Invite a Patient to Auxita
      Add or Edit a Patient’s Insurance Information

      3.ENROLMENTS

       

      How to use the Programs Section and the Program Status Table

      undefined-Aug-14-2023-04-59-58-4176-PM NOTE Patient Support Program staff working on a single program can also access Program information, like the status of enrolments, via the Program Details page. 

       
      Navigating the Home Dashboard
      How to Access the Program Details Section
      Enrol a Patient in a Patient Support Program
      How to View Assigned Enrolments
      How to Assign an Enrolment to a Colleague
      How to use the Comments Section
      Difference Between Comments vs. Additional Notes Sections
      Completing Required Fields
      View or Change an In-Progress Enrolment
      Open or View a Submitted Enrolment
      Checking for Patient Consent
      Program Enrolment Summary
      How to use the Activity Section

      4. PRIOR AUTHORIZATIONS

      How to initiate a Digital Prior Authorization
      How to Assign a Prior Authorization to a Colleague

      View or Change an In-Progress Prior Authorization
      Track the Status of a Prior Authorization