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How to Resend a Failed Fax or Email Notification

A failed fax or email occurs when the One Time Use Code notification that is sent to the Health Care Provider by fax or email is not successfully delivered.

For more information on how to send an OTU (One-Time Use) please review the following article: How to Send a One-Time Use Code

Pencil iconNOTE When a fax to the Healthcare Provider fails, the status of the form changes, and you’ll see a red X on the Physician Signature stage in the patient’s profile. 

Screenshot of an online portal showing 'Additional Forms' section. The 'Active' tab is selected. One form titled 'Placebo Dermatitis - Compassionate' is listed with a green check under 'New Request' and a red X under 'Physician Signature.' A notification states 'HCP Fax Notification Failed.

Pencil icon NOTE If you are using Additional Forms, bounced emails will also appear in the Auxita Platform. 

Just like with faxes, the status of the form changes, and you’ll see a red X on the Physician Signature stage in the patient’s profile. 

Screenshot of an online portal showing 'Additional Forms' section. The 'Active' tab is selected. One form titled 'Placebo Dermatitis - Compassionate' is listed with a green check under 'New Request' and a red X under 'Physician Signature.' A notification states 'HCP Email Notification Failed.

How to Handle Failed Faxes or Bounced Emails 

OTU (One-time use) Code notifications may not be delivered to the Health Care Provider if the email address contains a typo, the fax number is incorrect, or the fax line is busy. 

Steps to resend the failed fax or email 

You can resolve the failure by resending the notification. 

  1. Find the patient’s form that you initially requested the signature for.
  2. Click Resend for Physician Signature. 

    Medical form interface titled 'Placebo Dermatitis - Compassionate Request' with fields for patient information and submission type options. A red notification bar at the top alerts an email delivery failure. Sidebar with navigation options. Button highlighted for doctor signature.
  3. Fill in the appropriate email address or Fax number to resend the notification and click the Send button.