--- title: How to Resend a Failed Fax or Email Notification description: A failed fax or email occurs when the One Time Use Code notification that is sent to the Health Care Provider by fax or email is not successfully delivered. --- [Skip to content](https://help.auxita.com/how-to-resend-a-failed-fax-or-email-notification#main-content) - [English - Canada](https://help.auxita.com/how-to-resend-a-failed-fax-or-email-notification) - [Français - Canada](https://help.auxita.com/fr-ca/how-to-resend-a-failed-fax-or-email-notification) English - Canada Show submenu for translations [Contact Support](https://help.auxita.com/kb-tickets/new?hsLang=en-ca) [![Auxita_logo_CMYK](https://4874646.fs1.hubspotusercontent-na1.net/hub/4874646/hubfs/Auxita_logo_CMYK.png?width=45&height=34&name=Auxita_logo_CMYK.png)](https://help.auxita.com/?hsLang=en-ca) - [🖥️ Log into Auxita](https://my.auxita.com/) - [▶️ Watch video tutorials](https://help.auxita.com/onboarding-videos) - [🌐 About Auxita](https://auxita.com/) Open main navigation Close main navigation - [🖥️ Log into Auxita](https://my.auxita.com/) - [▶️ Watch video tutorials](https://help.auxita.com/onboarding-videos) - [🌐 About Auxita](https://auxita.com/) - - [English - Canada](https://help.auxita.com/how-to-resend-a-failed-fax-or-email-notification) - [Français - Canada](https://help.auxita.com/fr-ca/how-to-resend-a-failed-fax-or-email-notification) English - Canada Show submenu for translations - [Contact Support](https://help.auxita.com/kb-tickets/new) - [What's new?](https://release.auxita.com/) [What's new?](https://release.auxita.com/?hsLang=en-ca) We're here to help you - There are no suggestions because the search field is empty. 1. [Auxita Help](https://help.auxita.com/?hsLang=en-ca) 2. [Healthcare Providers & Prescribers](https://help.auxita.com/healthcare-providers-prescribers?hsLang=en-ca) August 28, 2026 # How to Resend a Failed Fax or Email Notification ## A fax or email notification may fail if the recipient's contact information is incorrect, the email is undeliverable, or the fax line is unavailable. When this occurs, the One-Time Use (OTU) Code is not delivered to the Health Care Provider. For more information on how to send a One-Time Use (OTU) Code, please review the following article: [How to Send a One-Time Use Code](https://help.auxita.com/how-to-send-a-one-time-use-code?hs_preview=SJXIAejt-185337014864&hsLang=en-ca) **![Pencil icon](https://4874646.fs1.hubspotusercontent-na1.net/hub/4874646/hubfs/Knowledge/Pencil%20icon.png?width=20&height=19&name=Pencil%20icon.png)NOTE** If a fax or email notification fails for an **Additional Form** or **Prior Authorization**, the form status will update and a red **X** will appear on the **Physician Signature** stage in the patient's profile. ![Screenshot displaying the “Additional Forms” section. The “Active” tab is selected. A form titled “Dermatitis Placebo – Compassion” is listed with a green checkmark under “New Request” and a red X under “Physician Signature.” A notification states, “Fax notification to the healthcare professional failed.”](https://4874646.fs1.hubspotusercontent-na1.net/hub/4874646/hubfs/image-png-Dec-10-2025-07-56-59-9114-PM.png?width=444&height=144&name=image-png-Dec-10-2025-07-56-59-9114-PM.png) **![Pencil icon](https://4874646.fs1.hubspotusercontent-na1.net/hub/4874646/hubfs/Knowledge/Pencil%20icon.png?width=20&height=19&name=Pencil%20icon.png) NOTE** If the email sent to the Health Care Provider fails, you’ll see a banner indicating that the notification was not delivered. ![A banner advising there was an error with the email sent to the physician](https://pb-files.s3.amazonaws.com/production/attachments/d5fba320ed9b9f99a260d390b78e57d96cfd2b0583d0fdd04f708cdb5c9b23ec/image.png) #### **How to Handle Failed Faxes or Bounced Emails** A fax or email notification is considered failed when the One-Time Use (OTU) Code cannot be delivered to the Health Care Provider. #### **Steps to resend the failed fax or email ** You can resolve the failure by resending the notification.  1. Locate the patient's form that requires a physician signature. 2. Click **Resend for Physician Signature**.  ![Medical form interface titled 'Placebo Dermatitis - Compassionate Request' with fields for patient information and submission type options. A red notification bar at the top alerts an email delivery failure. Sidebar with navigation options. Button highlighted for doctor signature.](https://4874646.fs1.hubspotusercontent-na1.net/hub/4874646/hubfs/image-png-Sep-19-2025-12-50-45-6154-PM.png?width=600&height=72&name=image-png-Sep-19-2025-12-50-45-6154-PM.png) 3. Enter the correct email address or fax number. 4. Click **Send**.  !["Send a Signature Request" with fields for the prescriber, fax number, and email address. The buttons read "Send Fax," "Send Email," and "Cancel."](https://4874646.fs1.hubspotusercontent-na1.net/hub/4874646/hubfs/image-png-Sep-19-2025-12-51-12-8755-PM.png?width=400&height=275&name=image-png-Sep-19-2025-12-51-12-8755-PM.png) - [Getting Started](https://help.auxita.com/getting-started?hsLang=en-ca) - [Healthcare Providers & Prescribers](https://help.auxita.com/healthcare-providers-prescribers?hsLang=en-ca#main-content) - [General](https://help.auxita.com/healthcare-providers-prescribers?hsLang=en-ca#general) - [Enrolment](https://help.auxita.com/healthcare-providers-prescribers?hsLang=en-ca#enrolment) - [Documents](https://help.auxita.com/healthcare-providers-prescribers?hsLang=en-ca#documents) - [Referral Enrolments](https://help.auxita.com/healthcare-providers-prescribers?hsLang=en-ca#referral-enrolments) - [Patient Management](https://help.auxita.com/healthcare-providers-prescribers?hsLang=en-ca#patient-management) - [Messaging](https://help.auxita.com/healthcare-providers-prescribers?hsLang=en-ca#messaging) - [Premium Features](https://help.auxita.com/healthcare-providers-prescribers?hsLang=en-ca#premium-features) - [Patient Support Programs](https://help.auxita.com/patient-support-programs?hsLang=en-ca#main-content) - [General](https://help.auxita.com/patient-support-programs?hsLang=en-ca#general) - [Prior Authorizations](https://help.auxita.com/patient-support-programs?hsLang=en-ca#prior-authorizations) - [Pharmacy](https://help.auxita.com/pharmacy?hsLang=en-ca#main-content) - [Appointments/Scheduling](https://help.auxita.com/pharmacy?hsLang=en-ca#appointments-scheduling) - [Patients](https://help.auxita.com/patients?hsLang=en-ca) - [Account & Settings](https://help.auxita.com/account-settings?hsLang=en-ca#main-content) - [Integrations](https://help.auxita.com/account-settings?hsLang=en-ca#integrations) - [Additional Forms](https://help.auxita.com/additional-forms?hsLang=en-ca) [![auxita_footer_logo_white](https://4874646.fs1.hubspotusercontent-na1.net/hubfs/4874646/Auxita_November2018%20Theme/Images/auxita_footer_logo_white.svg "auxita_footer_logo_white")](https://auxita.com) ##### **Taking care of healthcare. ** Auxita’s digital platform seamlessly and securely connects physicians, patients, insurance providers, and patient support programs together –  reducing administrative burdens and empowering medical practices to deliver care faster and more efficiently to patients.