--- title: How to Upload a Manually Signed Prior Authorization description: If capturing a digital signature on a Prior Authorization is not possible, Auxita Patient Support Program users can download the form and obtain a physical signature from the Patient and/or Prescriber then re-upload the completed form to the patient’s profile. --- [Skip to content](https://help.auxita.com/upload-a-prior-authorization-that-was-not-completed-in-auxita-external-dpa#main-content) - [English - Canada](https://help.auxita.com/upload-a-prior-authorization-that-was-not-completed-in-auxita-external-dpa) - [Français - Canada](https://help.auxita.com/fr-ca/fr-ca/comment-télécharger-une-autorisation-préalable-qui-na-pas-été-complétée-dans-auxita-dpa-externe) English - Canada Show submenu for translations [Contact Support](https://help.auxita.com/kb-tickets/new?hsLang=en-ca) [![Auxita\_logo\_CMYK](https://partners.auxita.com/hs-fs/hubfs/Auxita_logo_CMYK.png?width=45&height=34&name=Auxita_logo_CMYK.png)](https://help.auxita.com/?hsLang=en-ca) - [🖥️ Log into Auxita](https://my.auxita.com/) - [▶️ Watch video tutorials](https://help.auxita.com/onboarding-videos) - [🌐 About Auxita](https://auxita.com/) Open main navigation Close main navigation - [🖥️ Log into Auxita](https://my.auxita.com/) - [▶️ Watch video tutorials](https://help.auxita.com/onboarding-videos) - [🌐 About Auxita](https://auxita.com/) - - [English - Canada](https://help.auxita.com/upload-a-prior-authorization-that-was-not-completed-in-auxita-external-dpa) - [Français - Canada](https://help.auxita.com/fr-ca/fr-ca/comment-télécharger-une-autorisation-préalable-qui-na-pas-été-complétée-dans-auxita-dpa-externe) English - Canada Show submenu for translations - [Contact Support](https://help.auxita.com/kb-tickets/new) - [What's new?](https://release.auxita.com/) [What's new?](https://release.auxita.com/?hsLang=en-ca) We're here to help you - There are no suggestions because the search field is empty. 1. [Auxita Help](https://help.auxita.com/?hsLang=en-ca) 2. [Patient Support Programs](https://help.auxita.com/patient-support-programs?hsLang=en-ca) 3. [Prior Authorizations](https://help.auxita.com/patient-support-programs?hsLang=en-ca#prior-authorizations) July 22, 2026 # How to Upload a Manually Signed Prior Authorization ## If capturing a digital signature on a Prior Authorization is not possible, Auxita Patient Support Program users can download the form and obtain a physical signature from the Patient and/or Prescriber, then re-upload the completed form to the patient’s profile. The Prior Authorization will then be ready to submit to the payer. #### **Steps to download a PDF** Initiate a Prior Authorization (PA) form from the **Patient section** under the Program Overview. You can then choose to save and close the form or send it for the patient's and/or prescriber's signature. Alternatively, select a PA that has already been sent for signature from the Status table in the Reimbursement tab under the **Program section**. **![undefined-Jul-21-2023-06-20-17-8672-PM-2](https://partners.auxita.com/hs-fs/hubfs/Knowledge%20Base%20Import/undefined-Jul-21-2023-06-20-17-8672-PM-2.png?width=20&height=19&name=undefined-Jul-21-2023-06-20-17-8672-PM-2.png)NOTE** You may notice the Downloaded for Manual Completion status icon in Auxita. This status indicates that the Prior Authorization form has been downloaded and is being completed manually before submission. ![](https://api.hubspot.com/filemanager/api/v2/files/217669510246/signed-url-redirect?portalId=4874646) #### **Patients Section ![Screenshot displays the Program overview tab from the Patients section where a new prior authorization from can be added.](https://partners.auxita.com/hs-fs/hubfs/image-png-Oct-14-2025-04-04-34-3415-PM.png?width=600&height=201&name=image-png-Oct-14-2025-04-04-34-3415-PM.png)** #### **Programs Section** ![Status Table overview](https://partners.auxita.com/hs-fs/hubfs/image-png-Dec-10-2025-09-11-29-9140-PM.png?width=670&height=285&name=image-png-Dec-10-2025-09-11-29-9140-PM.png) 1. If a Prior Authorization form is in progress or has been sent for patient and/or prescriber signature, there will be an ice cream menu option to the left of the patient's name to select **View PA** or **Download PA**.  ![Download PA option displayed here](https://partners.auxita.com/hs-fs/hubfs/undefined.webp?width=670&height=265&name=undefined.webp) 2. **View PA** launches the PA form, and an option in the bottom right corner is available to select **Send for Physician Signature** or **Patient Signature** (depending on the form) with a drop-down arrow to choose **Download Form (PDF)**. ![Download PDF from within the PA form.](https://partners.auxita.com/hs-fs/hubfs/Knowledge%20Base%20Import/undefined-Sep-16-2024-04-31-39-5926-PM.png?width=600&height=279&name=undefined-Sep-16-2024-04-31-39-5926-PM.png) 3. Upon selecting **Download Form (PDF)**, a warning message will appear stating: By downloading the PA form, you acknowledge that only manual signatures are captured moving forward.   ![Warning message is displayed here.](https://partners.auxita.com/hs-fs/hubfs/Knowledge%20Base%20Import/undefined-Sep-16-2024-04-31-57-8664-PM.png?width=311&height=98&name=undefined-Sep-16-2024-04-31-57-8664-PM.png) 4. After receiving the signature(s), select **Upload PA** from the same ice cream menu, or **View** **PA,** and the Upload options will be available within the PA Form.  ![Upload PA button](https://partners.auxita.com/hs-fs/hubfs/undefined.webp?width=670&height=265&name=undefined.webp) 5. Selecting **Upload PA** will open a window displaying options to drag & drop or browse for a file to upload and indicate if the patient and/or prescriber has signed. Choose **Upload** or **Submit to Payer**.  ![Upload window is displayed with the option to upload a file, indicate the patient and/or prescriber have signed, and upload or submit to payer.](https://partners.auxita.com/hs-fs/hubfs/Knowledge%20Base%20Import/undefined-Sep-16-2024-04-32-31-3095-PM.png?width=400&height=241&name=undefined-Sep-16-2024-04-32-31-3095-PM.png) 6. 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