---
title: Resubmitting Failed Reimbursement Forms
description: Sometimes when you submit a reimbursement form through Auxita, the transmission fails. When this happens, the Reimbursement forms need to be resubmitted.
---
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January 20, 2026
# Resubmitting Failed Reimbursement Forms
## Sometimes when you submit a reimbursement form through Auxita, the transmission fails. When this happens, the Reimbursement forms need to be resubmitted.
The submission of a reimbursement form may fail for various reasons:
- The recipient’s line is busy and cannot accept faxes at this time.
- The phone number is incorrect and needs to be updated by Auxita Support.
- There is an issue with the internet connection.
You are notified that a Reimbursement Form has failed in 2 locations within Auxita:
1. On the **Programs Status Table**
2. On the **Patient Overview**
#### **Programs Status Table**
In the **Programs** section, on the **Status Table,** select **Reimbursement**. If there are any failed transmissions, you will see a status of **Submit Failed**.
#### **Resubmit the Failed Reimbursement Form**
Click the **ellipses** on the left of the failed reimbursement form and choose **Resubmit PA**.
This will resend the reimbursement form to the Payer.
** NOTE** Within Auxita, the terms **Reimbursement** and **Prior Authorization** or **PA** are sometimes used interchangeably.
#### **Patient Overview**
In the **Patients** section, on the **Program Overview** tab, the **Prior Authorization** section displays the current **Status** for each reimbursement form initiated through Auxita.
You’ll see a green checkmark at the stage **Submitted to Payer** when a submission is successful.
You’ll see a red X when a submission is unsuccessful, like in the image above.
** NOTE** You can only resubmit a Reimbursement form from the Programs section. All users who have permissions to view the Reimbursement forms can resubmit.
 **TIP** If the enrolment form does not successfully submit to the Payer after attempting to resend it. Please contact Auxita Support at [help@auxita.com](mailto:help@auxita.com)
Auxita Support is also notified when a reimbursement form fails and attempts resubmission on your behalf.
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