---
title: Resubmitting Failed Enrolments
description: A transmission of an Enrolment Form to a Patient Support Program (PSP) may fail. If this occurs, the form needs to be resubmitted through Auxita.
---
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February 3, 2026
# Resubmitting Failed Enrolments
## A transmission of an Enrolment Form to a Patient Support Program (PSP) may fail. If this occurs, the form needs to be resubmitted through Auxita.
The submission of an enrolment form may fail for various reasons:
- The recipient’s line is busy.
- The fax number is incorrect and needs to be updated by Auxita Support.
- The connection to the Patient Support Program is not working (for integrated programs).
- There is an issue with the internet connection.
You are notified that an Enrolment Form has failed in 2 locations within Auxita:
1. On the **Programs Status Table**
2. On the **Patient Overview**
#### **Programs Status Table**
In the **Programs** section, on the **Status Table,** if there are any failed transmissions, you will see a filter titled **Failed**.
#### **Resubmit the Failed Enrolment**
Click the **ellipses** on the left of the failed enrolment and choose **Resubmit Enrolment**.
 This will resend the enrolment form to the Patient Support Program.
#### **Patient Overview**
In the **Patients** section, under the **Program Overview** tab, the enrolment tile displays the current **Enrolment Status** for each submission to a Patient Support Program.
When a submission is successful, there is a green checkmark at the **Submitted to Program** stage.
A red exclamation point will indicate when a submission is unsuccessful, as shown in the image above.
#### **Resubmit the Failed Enrolment**
On the left of the enrolment tile, there is a warning message.
**Click here** to resend the enrolment form to the Patient Support Program.
 **NOTE** Only a Health Care Provider user can resend a failed enrolment. If you are logged into Auxita as any other type of user, you can see that the enrolment failed, but you will not have the warning message to resend.
 **TIP** If the enrolment form does not successfully submit to the PSP after attempting to resend it. Please contact Auxita Support at [help@auxita.com](mailto:help@auxita.com)
Auxita Support is also notified when an enrolment form fails and attempts resubmission on your behalf.
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